FAQ
Frequently Asked Questions
Everything you want to know before you order.
📦 Orders & Shipping
How long does shipping take?
3D printed items ship within 2–5 business days of your order. Apparel ships within 3–7 business days through our print partner. Once your order ships, you'll get a tracking number by email.
Do you ship internationally?
Currently we ship within the United States. International shipping is something we're working toward — follow us on Instagram and TikTok to find out when that changes.
Can I change or cancel my order after placing it?
Reach out as fast as possible through our contact page. 3D prints go into the queue quickly, but we'll do our best to catch it before it's printed.
🖨️ About 3D Printing
What material are your 3D prints made from?
Most of our prints use high-quality PLA filament — it's durable, lightweight, and comes in a wide range of colors. Some items may use PETG or other materials depending on the design.
Are the layer lines normal?
Yes, totally normal. All 3D printed items will have some layer lines visible — that's just part of the process. We tune our settings for the best balance of strength and appearance, but layer lines are what make each piece genuinely handcrafted rather than mass-produced.
Can I request a custom color?
Possibly! We stock a rotating range of filament colors. If you want a specific color that's not listed, message us through the contact page and we'll let you know what we can do.
Do you do custom prints?
Yes — on a case by case basis. If you've got an idea, reach out and we'll talk through what's possible. Custom orders require a deposit upfront.
👕 Apparel
Where is your apparel printed?
Our apparel is printed on demand through a trusted print-on-demand partner using premium blanks (Independent Trading Co., Russell Outdoors, Oakley, and more). Each item is made when you order it.
How do the hoodies and shirts fit?
Each apparel product has a size chart right on the product page. When in doubt, size up — our hoodies are intentionally oversized and look best with a little extra room.
Can I return apparel if it doesn't fit?
Because apparel is made to order, we don't accept size exchanges. If your item arrives defective or damaged, we'll replace it — just contact us within 7 days of delivery with a photo.
💳 Returns & Refunds
What's your return policy?
If your order arrives damaged, defective, or wrong — we fix it. Full stop. Contact us within 7 days of delivery and we'll send a replacement or issue a refund. We don't accept returns for "changed my mind" on made-to-order items, but if something is wrong on our end, we make it right.
How do I contact you?
Through our contact page here or by DMing us on Instagram or TikTok. We typically respond within 24 hours.